Who we are

Blackbird Lab is a software development company. While we are practicing an international working culture, we are proud representatives of Ukrainian values and traditions. We are a team of 90+ energetic, curious, smart, and open to new challenges tech pros who prefer efficient async communication, flexible working hours, a co-working office model, etc.

Having been in this craft for more than 8 years, we managed to accumulate expertise and bring value to a number of clients. We cooperate with US and Canadian product companies of different sizes, from small startups to established products, in close, trusted relationships.

All team members, including management, have an engineering background. The process, participants who speak the same language and have a similar approach based on technical principles, is always efficient. It is way easier to make decisions and introduce new features in a team with engineering at heart. It is the technical DNA that lets us build high-quality products that facilitate the lives of our customers’ users.

Position & client

Our client is a Canadian software company that builds a digital shopping marketplace for shoppers to get local savings and deals. The product is a flyers-digital circular platform that enables users to browse and compare weekly ads and deals from retailers across North America. With Flyers, users can search for deals on specific products or browse through full flyers from their favorite stores. The platform offers a range of features, including the ability to clip and save deals, create shopping lists, and set deal alerts for specific products.

Please find more information about the product by following the link.

Stack of the project

Excel, PowerPoint, Word, CRM systems and databases, e.g. Tableau, Databricks, Salesforce, Jira.

Responsibilities

• Supporting Partner Account Leads and Partner Account Managers on the Flipp business by booking, uploading, and managing budgets in Salesforce

• Assisting with weekly, monthly, quarterly, and yearly reporting

• Leveraging data and CRM systems, including Salesforce

• Supporting a specific set of accounts, primarily top, multi-banner grocery accounts

Requirements

• ~2 years of experience in working with data and analyzing information

• Be able to work in a fast-paced environment with changing priorities

• Be accurate and attentive to details

• Be able to analyze and provide insights on data and reporting

• Strong Excel skills

• Strong organization skills

• Willingness to learn and adapt

• Upper-Intermediate English speaking level

We would like to highlight that there is no career path in the category of customer coordination since it’s a stand-alone position.

Team setup & processes

• Partner Account Manager (Canada)

• Customer Success Team (Canada)

• Customer Success Coordinator (Colombia) - open position

Interview process

• HR interview (30 mins)

• Interview with two Customer Success Coordinators (60 min)

• Final interview (45 min)

Benefits

• 9-18 Toronto working hours, 40-hour work week

• Working remotely

• 18 paid vacation working days

• Paid sick leave (with 5 undocumented days per year)